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SUPORTE E AJUDA

Central de ajuda

Da instalação e das contas às Skills e ferramentas criativas.
Encontre instruções e recursos da versão atual por tema.

Começar01

Instalar e conectar

Review the Windows and Mac pre-installation checklist. While client installers await release, learn the differences between the Assistant, Codex and Skills.

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Contas e pedidos02

登录账户,查看余额与订单

查看当前账户的人民币余额,区分查询状态与订单到账状态。

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Skills03

Comece com um projeto útil

Download individual or bundled Skills instruction packages for free, then send the file and complete instructions to Codex on macOS.

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Geração de imagens04

Text-to-image: confirm model authorization first

Text-to-image currently creates one image per request. Sign in, confirm model authorization and get a quote. Reference images and concurrent generation are not supported.

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Recriação de vídeos05

Organizar referências e alterações

整理参考素材与创作要求,上传及保存能力以页面实际开放状态为准。

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Rascunhos e resultados06

Understand drafts and saved work

保存与跨设备恢复以实际服务状态为准,请保留重要原始文件。

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Início e exibição07

Preview home templates and appearance

预览十二种动态首页,了解主题、语言与站点发布的区别。

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Solução de problemas08

Confira primeiro o status

Veja as etapas de conexão, os serviços da conta e os dados necessários para pedir ajuda.

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FAQ

Perguntas frequentes

Por onde começar?

Start with the installation guide and current release status. Client installers are not yet released; read the guide or get Skills instruction packages first. Once an official installer is available, check its system requirements, install the Assistant, connect your account and check Codex and model status.

Ir para instalação
A instalação é igual no Windows e Mac?

The installation steps differ by platform. Client installers are not yet released. When an official installer is available, check its system, architecture and version requirements. On Windows, follow the installer guide; on Mac, install the Assistant using the PKG, then prepare or select Codex. Installing the Assistant and preparing Codex are separate steps.

Ler o guia de configuração
Where can I find my account, balance and orders?

Sign in to this site and open My account to view your CNY balance and total usage. A failed balance query is never shown as zero. Orders, profiles and notifications will appear when their services are available.

Abrir meu perfil
Por que o crédito ainda não apareceu após o pagamento?

Check that you signed in with the purchasing account. Payment confirmed, processing and credited are different states. A failed query does not mean payment failed. Web orders are not yet available; keep your order number and payment record and contact your service provider to confirm the original order before taking another action.

Escolho um Skill ou o pacote completo? O download é gratuito?

Choose an individual package for one task or the bundle to prepare multiple Skills. Skills instruction packages are free to download; their availability is separate from Codex Assistant client releases. Copy the complete instructions and send them with the downloaded file to Codex on macOS. Model and external tool charges depend on the services used.

Explorar Skills
Como usar um Skill após baixá-lo?

Encontre o instalador nos downloads, copie as instruções e envie ambos ao Codex no macOS. Depois, abra «使用说明|先从这里开始» no projeto, substitua os campos pela tarefa real e forneça os materiais. A instalação prepara o projeto; os resultados surgem após enviar uma tarefa real.

Já posso gerar imagens no site?

Text-to-image is available on the web, creating one image per request. Reference images and concurrent generation are not supported. Sign in, confirm model authorization and get a quote. Check the current workspace for dimensions and charges. If the result is unknown, check the original task before submitting again.

Go to text-to-image
How many images can I create? Are references or concurrent requests supported?

Each request currently creates one image. Reference images and concurrent generation are not supported. Check the workspace for available models, dimensions and CNY quotes. Confirm the original task’s result before starting another task.

O que a recriação de vídeos permite agora?

Prepare creative requirements in the video remix workspace. Uploads, drafts and generation depend on available services. Unavailable actions do not simulate saved data, successful tasks or charges.

Preparar descrição do vídeo
Como preparar vídeos? O download inclui os arquivos?

Supported formats, sizes, durations and counts depend on the specifications actually available in the workspace. A requirements document does not replace original media. Keep images, videos, audio and reference files separately and provide them as requested. Uploads and document parsing depend on available services.

Os rascunhos ficam salvos após atualizar ou sair?

A draft is saved only when the page confirms a successful save. Keep your requirements and original assets separately while the draft service is unavailable.

Onde ficam os resultados? São recuperados em outro computador?

Skill deliverables are stored in their Codex projects. Web works, assets and recovery across devices depend on available services. Signing in does not automatically move local files.

Como mudar o modelo inicial, a aparência e o idioma?

Use full preview to inspect home templates without publishing site settings. Theme and language controls are at the top; template artwork retains its own palette. Publishing site templates and branding is not yet available.

完整预览首页模板
O que fazer se a conexão ou configuração estiver errada?

No assistente, confirme que o Codex está instalado ou selecionado, confira conta e rede e verifique conexão e modelos novamente. Preserve configuração e erros. Consulte o suporte antes de restaurar ajustes antigos. Ao pedir ajuda, informe horário, função, passos e erro; em pagamentos, inclua o número do pedido.

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Onde ficam notas fiscais, edição de perfil, feedback e comunidade?

Profiles, notifications, tickets, invoices and agreements will appear when their services are available. No simulated profiles, orders, earnings or withdrawal records are shown.