Help center

Start with the installation guide and current release status. Client installers are not yet released; read the guide or get Skills instruction packages first. Once an official installer is available, check its system requirements, install the Assistant, connect your account and check Codex and model status.

The installation steps differ by platform. Client installers are not yet released. When an official installer is available, check its system, architecture and version requirements. On Windows, follow the installer guide; on Mac, install the Assistant using the PKG, then prepare or select Codex. Installing the Assistant and preparing Codex are separate steps.

Sign in to this site and open My account to view your CNY balance and total usage. A failed balance query is never shown as zero. Orders, profiles and notifications will appear when their services are available.

Check that you signed in with the purchasing account. Payment confirmed, processing and credited are different states. A failed query does not mean payment failed. Web orders are not yet available; keep your order number and payment record and contact your service provider to confirm the original order before taking another action.

Choose an individual package for one task or the bundle to prepare multiple Skills. Skills instruction packages are free to download; their availability is separate from Codex Assistant client releases. Copy the complete instructions and send them with the downloaded file to Codex on macOS. Model and external tool charges depend on the services used.

Find the installer in your downloads, copy its setup instructions and send both to Codex on macOS. After installation, open the project's Chinese guide “使用说明｜先从这里开始”, replace placeholders with your actual task and provide your materials. Installation prepares the project; results are created after you submit a real task.

Text-to-image is available on the web, creating one image per request. Reference images and concurrent generation are not supported. Sign in, confirm model authorization and get a quote. Check the current workspace for dimensions and charges. If the result is unknown, check the original task before submitting again.

Each request currently creates one image. Reference images and concurrent generation are not supported. Check the workspace for available models, dimensions and CNY quotes. Confirm the original task’s result before starting another task.

Prepare creative requirements in the video remix workspace. Uploads, drafts and generation depend on available services. Unavailable actions do not simulate saved data, successful tasks or charges.

Supported formats, sizes, durations and counts depend on the specifications actually available in the workspace. A requirements document does not replace original media. Keep images, videos, audio and reference files separately and provide them as requested. Uploads and document parsing depend on available services.

A draft is saved only when the page confirms a successful save. Keep your requirements and original assets separately while the draft service is unavailable.

Skill deliverables are stored in their Codex projects. Web works, assets and recovery across devices depend on available services. Signing in does not automatically move local files.

Use full preview to inspect home templates without publishing site settings. Theme and language controls are at the top; template artwork retains its own palette. Publishing site templates and branding is not yet available.

In the desktop assistant, confirm that Codex is installed or selected, check your account and network, then check the connection and models again. Keep your existing configuration and error details. Ask your service contact before restoring old settings. Include the time, feature, steps and error message when requesting help, plus the order ID for payment issues.

Profiles, notifications, tickets, invoices and agreements will appear when their services are available. No simulated profiles, orders, earnings or withdrawal records are shown.